**Managing Difficult Conversations - Brisbane**

**Managing Difficult Conversations - Brisbane**

You know that sinking feeling when you see someone's name pop up on your calendar and think "oh great, here we go again"? We've all been there. Whether it's addressing performance issues, dealing with workplace conflict, or having to deliver bad news, difficult conversations are part of working life. The problem is, most of us learned how to handle these situations through trial and error - and let's be honest, that's not always pretty.

Here's the thing - avoiding these conversations doesn't make them go away. That team member who keeps missing deadlines? The colleague who dominates every meeting? The customer who's never satisfied? These situations just get worse when we put them off. And when we finally do tackle them, we often end up either being too aggressive (and damaging relationships) or too soft (and nothing actually changes).

This training is about finding that sweet spot where you can address issues head-on while keeping relationships intact. You'll learn practical techniques that actually work in real workplace situations - not just textbook scenarios. We'll cover everything from preparing for tough conversations to handling unexpected reactions, and yes, we'll even talk about what to do when things go completely sideways.

The best part? You don't need to completely change your personality to get better at this. We'll work with your natural communication style and build on what already works for you. By the end of this session, you'll have a toolkit of strategies that you can use immediately - whether you're dealing with managing difficult conversations with direct reports or navigating tricky situations with peers.

**What You'll Learn**

You'll walk away knowing how to prepare for difficult conversations so they don't catch you off guard. We'll show you how to frame issues in a way that gets people listening instead of getting defensive. You'll practice techniques for staying calm under pressure and learn how to guide conversations toward actual solutions rather than just venting sessions.

We'll also cover how to read the room and adjust your approach when someone's having a strong emotional reaction. Plus, you'll get strategies for following up after tough conversations to make sure real change happens - because having the conversation is only half the battle.

**The Bottom Line**

Look, you're going to have difficult conversations whether you want to or not. The choice is whether you handle them well or poorly. This training gives you the confidence and skills to tackle these situations professionally and effectively, so you can focus on your actual work instead of dreading the next uncomfortable interaction. You'll leave with practical tools you can use immediately and the confidence to address issues before they become major problems.